Brent,
First we wanted to say sorry, we just saw your email, because of the busy days when we started moving to our new house and also the computer crashed.....
Thanks to our God, HE gives us a nice house through the right person. Thank you for all who had helped us to find our house, and to help us to pay the mortgage with a good price and interest rate. It is a BIG help to us for the future.
Brent : nice to know you even though I didn't meet you (conny), but I know you were a helpful person. You helped us a lot, so we can have the lowest interest and monthly payment (cheaper than our apartment monthly payment)
We are so satisfied for what that you have done to us, perfect job.
Once again thank you very much and God will bless you all abundantly."
Jantje & Conny M.
Tuesday, May 31, 2011
Military Home Loan Testimonial
"Brent Mendelson is the perfect mortgage banker for prospective homeowners. A few months ago we were considering a home purchase in Montgomery County. Brent promptly responded to my queries on Trulia.com. He was friendly, honest and patient with us throughout the process. As a military family, we were moving blindly to the area. He gave us advice and basic information about communities with and around Montgomery County. Ultimately, we found our dream home in Frederick County. As we started the process of securing the mortgage, he was always up front about all costs associated with closing. During the final few days of the closing, he was available to answer our smallest questions, whenever they arose, even on weekends. Thanks to his professionalism, our closing went without any problems and we are now proud homeowners. If we ever buy or refinance again in this area, Brent will definitely be our banker. We also plan to recommend his services to our friends if they choose to buy. Thanks Brent."
-A. and V. Mokashi
DC Purchase Testimonial
May 4, 2011
Dear Sir or Madam:
"It is with great pleasure that I write this letter to commend the wonderful service that I received from Brent Mendelson of Monarch Bank, who acted as my loan officer during the purchase of my first home in December 2010.
Throughout the process of purchasing the home, I felt like I was securely in the hands of an experienced professional. It was clear in my frequent communications with Brent that he was very knowledgeable about the mortgage loan process and the real estate industry generally. He was fantastic at explaining complicated concepts of finance to a lay person such as myself and particularly familiar with the various ways in which the market has changed in recent years from both the perspective of the lender as well as the borrower.
In working with Brent over the course of several months, I found him to be trustworthy, sincere and reliable. His ethical approach to his work stands in stark contrast to the prevailing public perception about the real estate and home mortgage industry as a result of the national financial crisis. Contrary to that image, in Brent’s hands, I very much felt as though his word could be trusted and depended upon. For example, although he had no problem explaining the roles and obligations that exist between Buyer and Seller and between Buyer and Agent, he did not hesitate to let me know when I was soliciting advice that extended outside of the financial side and into the purview of my agent. Nor did Brent ever promise anything to me that he could not deliver in the end, which I very much appreciated.
I also found Brent to be exceptionally patient, diligent, and most of all, accessible. Brent went out of his way to make my experience as a first-time home buyer a pleasant one. Brent took the necessary time to explain things and to quell my frustrations during phone conversations that often took place late in the evening just to accommodate my schedule. On one occasion, he even went the extra mile to smooth out a problem that arose between my agent and myself related to securing verification that a repair was done prior to closing.
Brent’s commitment to old-fashioned customer service was on full-display when he personally appeared for my closing bearing a congratulatory gift, no less. His appearance impressed the seller, an experienced investor, who had thought the days of mortgage lenders showing up for settlements were long over."
Dear Sir or Madam:
"It is with great pleasure that I write this letter to commend the wonderful service that I received from Brent Mendelson of Monarch Bank, who acted as my loan officer during the purchase of my first home in December 2010.
Throughout the process of purchasing the home, I felt like I was securely in the hands of an experienced professional. It was clear in my frequent communications with Brent that he was very knowledgeable about the mortgage loan process and the real estate industry generally. He was fantastic at explaining complicated concepts of finance to a lay person such as myself and particularly familiar with the various ways in which the market has changed in recent years from both the perspective of the lender as well as the borrower.
In working with Brent over the course of several months, I found him to be trustworthy, sincere and reliable. His ethical approach to his work stands in stark contrast to the prevailing public perception about the real estate and home mortgage industry as a result of the national financial crisis. Contrary to that image, in Brent’s hands, I very much felt as though his word could be trusted and depended upon. For example, although he had no problem explaining the roles and obligations that exist between Buyer and Seller and between Buyer and Agent, he did not hesitate to let me know when I was soliciting advice that extended outside of the financial side and into the purview of my agent. Nor did Brent ever promise anything to me that he could not deliver in the end, which I very much appreciated.
I also found Brent to be exceptionally patient, diligent, and most of all, accessible. Brent went out of his way to make my experience as a first-time home buyer a pleasant one. Brent took the necessary time to explain things and to quell my frustrations during phone conversations that often took place late in the evening just to accommodate my schedule. On one occasion, he even went the extra mile to smooth out a problem that arose between my agent and myself related to securing verification that a repair was done prior to closing.
Brent’s commitment to old-fashioned customer service was on full-display when he personally appeared for my closing bearing a congratulatory gift, no less. His appearance impressed the seller, an experienced investor, who had thought the days of mortgage lenders showing up for settlements were long over."
Wednesday, May 4, 2011
Virginia Loan Officer
5.0/5.0
Brent did an excellent job for us. I would highly recommend his services to anyone interested in obtaining a loan.
Mike Brown,
Reston VA
Brent did an excellent job for us. I would highly recommend his services to anyone interested in obtaining a loan.
Mike Brown,
Reston VA
Baltimore Loan Officer
"In a truely insane process, Brent was the most helpful person a first-time buyer could have hoped for. My purchase of a rowhome in Baltimore City that needed renovation turned into an adventure that would scare most buyers out of the market for good. Brent navigated me through all phases of the process well beyond what I would have expected from my mortgage broker, and acted positively on my behalf when the process met some very unexpected hurdles.He'll be the first and only recommendation I have to any friends or family looking to finance their purchase of a home in the Baltimore/Washington area."Gregory Bednarski -- Baltimore, Maryland
"I really appreciate everything Brent did for me to refinance my mortgage. He was pleasant to work with especially after having a bad experience the first time I refinanced my loan. After shopping around for loan rates Brent offered the best rate in the area. I picked Brent not only for his competitive rate but also for his can-do attitude. He was very friendly and courteous throughout the process. I am very happy & satisfied with the outcome. I would definitely use him again..thanks for everything you did." Kimberly Carter-- Germantown, Maryland
I can honestly say Brent Mendelson made my first home buying experience a very pleasant one. From our first conversation he explained each and every option that was available to me and I never felt pressured into any decision. My phone calls were handled in a professional and timely manner. All in all I really couldn't imagine my home buying process being any easier. Even now that the deal is done I would still feel 100% comfortable calling Brent with any questions. He extended his expertise beyond the scope of the business deal and I look forward to contacting Brent for my next home purchase. Thanks for everything Brent!! " Conrad W. Rochester, Jr.-- Centreville, Maryland
"Brent was extremely prepared, knowledgeable and professional. He worked with us every step of the way throughout the loan process, including through a somewhat complicated process at the end to obtain a loan payoff statement from an old account. He always kept us informed and updated, and was true to his word. Brent was very responsive and always available via email and/or phone. We would highly recommend him and use him again for our financing needs."Sanjay P & Asha S. Zillow user-- Kensington, Maryland
Brent
Thanks for all of your hard work. I know you spent a lot of time behind the scenes getting everything set up. I don't know how, in this time of mortgage turmoil, you could make the refinance process go so smoothly.If we hadn't just gone through it with you, I would not believe that it could be so easy. If the rates drop again or we decide to move we'll definitely be in touch. Thanks again.Sincerely,
Istvan and Caitlin T.
Gaithersburg, MD
Thanks for all of your hard work. I know you spent a lot of time behind the scenes getting everything set up. I don't know how, in this time of mortgage turmoil, you could make the refinance process go so smoothly.If we hadn't just gone through it with you, I would not believe that it could be so easy. If the rates drop again or we decide to move we'll definitely be in touch. Thanks again.Sincerely,
Istvan and Caitlin T.
Gaithersburg, MD
My experience working with Brent was a pleasure. He was completely upfront about the costs and whether the deal made sense financially. In fact, when I explained my situation, he advised me not to refinance unless the current terms improved even though it cost him business. When he later contacted me about a better deal, I jumped at it because he had earned my trust."
Brett & Nina S.-- Washington, D.C.
Brett & Nina S.-- Washington, D.C.
Throughout the process, Brent answered all of my questions patiently and was always available. In fact I know Brent worked on my loan while in Florida for Christmas. He kept the ball rolling and the process was completed in the time frame promised. There were absolutely no surprises at settlement. In sum, his manner and eagerness to work with me removed a great deal of the stress. I could not recommend Brent more highly."Todd J.-- Potomac, MD
Brent’s customer service was extraordinary! We had tried to re-finance with the big bank that held our old mortgage, but they weren’t responsive to our particular needs and they didn’t follow through. Brent took us under his wing. He listened, understood our priorities, worked with us to examine our options, and showed us how we could obtain a shorter loan. We had a thousand questions, and Brent quickly replied to our emails – evenings and weekends included. He was always willing to take the time to explain. He went to bat for us, getting us considerations that saved us a lot, all inside the lines of today’s tougher lending regulations. He kept us informed and assured, and we required more than a little hand-holding! Brent made the whole process easy on us, walking us through the paperwork and the closing. We are very happy with our new mortgage, and we are very grateful to Brent for how hard he worked for us. At the outset, Brent told us he would do everything in his power to get us what we wanted – and he did!
James and Martha
Friendship Heights MD
James and Martha
Friendship Heights MD
Hey Brent,
Sorry this is reaching you a bit late but I wanted to make sure that you knew how much Graham and I appreciated all your help during the closing of our new home. I have to admit that without your help many of the issues we faced due to the lack of communication and action from the sellers’ realtor would have caused this deal to not go through. You went out of your way to make phone calls to all parties involved and made us a priority until this deal was signed. We sincerely appreciate this, since I’m sure we are not your only clients but thank you for making us feel like we were.
Take care!!!
Maria and Graham
Richmond VA
Sorry this is reaching you a bit late but I wanted to make sure that you knew how much Graham and I appreciated all your help during the closing of our new home. I have to admit that without your help many of the issues we faced due to the lack of communication and action from the sellers’ realtor would have caused this deal to not go through. You went out of your way to make phone calls to all parties involved and made us a priority until this deal was signed. We sincerely appreciate this, since I’m sure we are not your only clients but thank you for making us feel like we were.
Take care!!!
Maria and Graham
Richmond VA
Subscribe to:
Posts (Atom)