I recently refinanced my home with Brent
Mendelson of Capital Bank. I had shopped around to several banks, and Capital
Bank was able to get me one of the best rates, with low fees. From the
beginning, Brent was impressive with his communications. Any question I had, he
either had an immediate answer for me, or made moves to get the response as
soon as possible. There were times I emailed Brent on a weekend, or late in an
evening, fully expecting it to take a day or two to hear back, and Brent would
write back almost immediately. I am a little concerned that Brent does not take
breaks from work! Furthermore, knowing that refinances take at least a couple
months, once I had completed the initial paperwork I did not expect to hear
back until closing time, but Brent was proactive in communicating status
throughout the process. Even after closing, I had several follow up questions
for Brent, who again immediately responded and contacted others, to get
responses fast. Nowhere else have I gotten this level of service. This is the
first time I've used Capital Bank, and worked with Brent, but it certainly
won't be the last
Mike G
Gaithersburg, MD