Alexandria Purchase 2nd time client.

We had an overall great experience with Guaranteed Rate and would definitely work with them again. Brent Mendelson our loan officer really went out of his way to make sure we got what we needed when we needed it. We refinanced with Brent a few years ago, were pleased and came back to buy our new home. 


Stephen and Meredith A.
Alexandria VA

VA condo purchase in Virginia. 2nd tier entitlement. TOUGH loan. But we did it.

We had been working with a big-name national bank to secure a pre-approval, but we were running into all the usual big-bank frustrations: stuck in the automated phone system trying to talk to a real person, getting passed back and forth between agents, trying to decipher long checklists written in their jargon, etc.  Our real estate agent reached out to Brent Mendelson at First Mariner for some advice on a particular question about our VA loan, and Brent's response was so prompt and knowledgeable that we decided to drop the big bank immediately and start working with Brent.  He walked us through the entire process with attention to detail and a personal customer service that I have rarely experienced in any industry.  He was seemingly always accessible (even on evenings and weekends) to answer our questions.  We were using a VA eligibility with a slightly unusual property/situation, but we managed to close on time with a competitive rate with the VA loan no problem.  We recommend Brent and First Mariner to our friends and family who are now in the market for a home/mortgage.    

Alex and Michael D.
Alexandria, VA

VA condo purchase in Virginia.

We had been working with a big-name national bank to secure a pre-approval, but we were running into all the usual big-bank frustrations: stuck in the automated phone system trying to talk to a real person, getting passed back and forth between agents, trying to decipher long checklists written in their jargon, etc.  Our real estate agent reached out to Brent Mendelson at First Mariner for some advice on a particular question about our VA loan, and Brent's response was so prompt and knowledgeable that we decided to drop the big bank immediately and start working with Brent.  He walked us through the entire process with attention to detail and a personal customer service that I have rarely experienced in any industry.  He was seemingly always accessible (even on evenings and weekends) to answer our questions.  We were using a VA eligibility with a slightly unusual property/situation, but we managed to close on time with a competitive rate with the VA loan no problem.  We recommend Brent and First Mariner to our friends and family who are now in the market for a home/mortgage.    

Alex and Michael D.
Alexandria, VA

Alexandria VA condo refinance

In this age when some "experts" really just spent some time searching the internet on a topic, it's nice to work with someone like Brent.  Having him guide us through the process and find us the best rate was extremely valuable, and we'd certainly work with him again.

 

Stephen and Meredith A.
Alexandria, VA