We had been working with a big-name national bank to secure
a pre-approval, but we were running into all the usual big-bank frustrations:
stuck in the automated phone system trying to talk to a real person, getting
passed back and forth between agents, trying to decipher long checklists
written in their jargon, etc. Our real estate agent reached out to Brent
Mendelson at First Mariner for some advice on a particular question about our
VA loan, and Brent's response was so prompt and knowledgeable that we decided
to drop the big bank immediately and start working with Brent. He walked
us through the entire process with attention to detail and a personal customer
service that I have rarely experienced in any industry. He was seemingly
always accessible (even on evenings and weekends) to answer our
questions. We were using a VA eligibility with a slightly unusual
property/situation, but we managed to close on time with a competitive rate
with the VA loan no problem. We recommend Brent and First Mariner to our
friends and family who are now in the market for a home/mortgage.
Alex and Michael D.
Alexandria, VA
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