Brent made our IRRL refinance a reality! VA IRRLs are supposed to be easy, fast, and helpful to the veterans & their families, but I searched for over a month without finding a single lender who actually followed the VA guidelines to not require an appraisal in order to refinance an existing VA loan. My search ended when I decided to call Brent. I discovered Brent's contact info in a helpful post he wrote on the subject of IRRLs. During our initial conversation I was impressed with his understanding of the VA process and knowledge of his own companies policies, but I was still cautious. As I would never be physically in his presence and still required to share my personal information required to complete the refinance. To be sure, I took some basic safety steps: I checked Brent's Realtor License # (clear), checked BBB for info on his bank (clear), looked up his office address on Google Street View (it was in fact a real office building), and contacted VA to ensure they were approved VA lenders (clear). What can I say, I wanted to be sure?
With the detective work done we took the plunge. Lock in for our rate after the application was quick and with every phone conversation I continued to see the high quality of Brent's work. I appreciated the effort Brent took in working with our choice of closing location and I am still impressed with his quick response time to aall of our inquiries. It was a pleasure to work with Brent during this process and as a result of our families experience I have already recommended Brent to family and friends who are also Veteran's looking to refinance. When we return to the market in a few years I will most definitely be calling Brent first!
Shaun and Catherine
Titusville, FL
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